Practice Info

Introduction

Arran Medical Group was formed in 2012, with the merger of Brodick, Lamlash and Shiskine surgeries.  Previously, Arran’s GP practices operated together under Arran Health Group, but the merger allowed important economies of scale, integrated work patterns and optimisation of systems to make for a more sustainable, robust and viable GP practice.

The practice has three main surgeries in Brodick Health Centre, Lamlash Medical Centre and Shiskine Surgery.  There are also branch surgeries held in Whiting Bay Surgery and Lochranza Surgery.

Arran Medical Group is an accredited GP Training practice.  GP Registrars are qualified doctors who have completed between two and five years of hospital training, but who require further general practice experience before entry into practice independently.  To read more about Learning activity at AMG, see this page.

How do we deliver medical services to Arran?  Read more about our setup here.


Our Team

>> Doctors

>> Nurses & HCAs

>> Management & Admin Team

>> Community Team Links


How to Register as a Patient

To register with Arran Medical Group, >> see this page.
mjog


Surgery Hours

The practice operates an appointment system.  We offer late opening on certain days.  Please see this page for our opening times.


Patient Participation Group

More details about our PPG can be found here.


Disabled Access

There is wheelchair access in all surgeries.


Dental Emergencies

Doctors do not treat dental problems.  Please contact your dentist for advice on dental matters.  If you are not registered with a dentist and require urgent treatment or advice during weekdays, please phone NHS Ayrshire and Arran’s Daytime Advice line on 01563 578 664.  For dental emergencies out of hours, please phone NHS 24 on 111.


Change of Contact Details

Please notify us of any change of address or phone number, whether it is within the island or a move to the mainland.  If you are being seen or waiting to be seen as a hospital outpatient (Arran or mainland) please contact us to update your details too.


Chaperones

If you wish a chaperone to be present during your consultation, please advise any member of the practice team who will arrange this for you.


Service for Patients

All the doctors are committed to providing patient-centred quality care delivered by a team of dedicated and caring professionals

Patients have certain rights, in particular:

  • To be greeted in a welcoming manner
  • To have their confidentiality respected
  • To be seen usually within 20 minutes of their appointment time    and to be informed if there is a delay.  Otherwise patients should feel free to approach staff if they feel they may have been overlooked
  • To be treated courteously at all times
  • To ask questions and receive answers about their own health
  • To be informed of ways to promote good health and avoid illness
  • To be informed of developments within the practice via leaflets and/or posters

Patients also have responsibilities, in particular:

  • To keep any appointment that has been made or to cancel, giving adequate notice so that the appointment can be offered to another patient.
  • To remember that an appointment is for one person only.  A separate appointment has to be made for any other member of the family
  • To request home visits only for patients who are too ill or infirm to attend the surgery
  • To treat doctors and staff courteously
  • To avoid phoning at busy times where possible and to keep calls brief so that other callers are not kept waiting
  • To be responsible for their own health and that of their family and to take appropriate action, with advice or treatment from the practice where necessary, to prevent ill health

Violent Patients

The practice will not tolerate violence towards any member of our team.  Any patient who reacts in a violent manner will be removed from the practice list and the incident may be reported to the Police.


Non NHS Services

Certain services provided by the practice are not provided under the NHS contract and will attract a fee.  These include completion of insurance claims, private medical certificates, fitness to travel certificates etc. Medical examinations such as HGV, PSV also involve payment of a fee.  A list of fees is displayed in each of our main reception areas.

Comments, Complaints and Suggestions

We are keen to provide a high standard of service.  Please help us to do so.  Comments and suggestions should be passed to a member of our team or to the practice manager.  Complaints should be passed directly to our practice manager.  Please ask for our complaints leaflet for further information, or download them below:

From September 2015, we are also trialling the use of PatientOpinion.org.uk – an independent service aimed at encouraging feedback to providers of NHS services.  You may find this easier to submit your feedback to the practice and you can read more about this here.


Your Personal Health Information

To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment, e.g. GP, Health Visitor, and Practice Nurse.  This information may be stored on paper or electronically on computer files by practice staff.  We sometimes disclose some of your personal health information with other organisations involved in your care.  For example, when your GP refers you to a specialist at the hospital we will send relevant details about you in the referral letter and receive information about you from them.  Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name and address, date of birth and health number will be given to them in order to send an invitation to you.

We need to use some of your personal health information for administrative purposes.  In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service.  These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to cooperate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.

Sometimes we may participate in studies that are designed to improve the way services are provided to you to check that our performance meets required standards and benchmarks.  Whenever we take part in activities such as these we will ensure that as far as possible any details that may identify you are not disclosed.
If you require a service that is jointly provided with the local authority we would seek your permission before giving your details.

Sometimes we are required by law to pass on information, e.g. the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.
Our use of your personal health information is covered by a duty of confidentiality and is regulated by the Data Protection Act.  The Data Protection Act gives you a number of rights to access the information we hold about you.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on Protecting Patient Confidentiality.
Anyone who receives information from us is also under a legal duty to keep it confidential.  If you have any queries or concerns on how we use your personal health information, or you would like to access your information, please contact our Practice Manager.

Access to Health Records

You have the right to request access to your health records. Please speak to the practice manager who will explain the procedure to you.

Freedom of Information

The Freedom of Information (Scotland) Act 2002 came into force on 1 January 2005.  Under the Act anyone can request information which is held by public bodies no matter how old the information is.  The request has to be made in writing to be covered by the Act.  Our Freedom of Information document is available on request.  Please contact us if you wish to see this.


Contractual Conditions

Arran Medical Group is constituted under the National Health Services (Scotland) Act 1978 and is contracted by NHS Ayrshire and Arran to provide primary medical services under Sections 17 Regulations.

Under our contract of services with the NHS Ayrshire and Arran we are obligated to meet the requirements of this contract and must provide information to support this to the NHS board.  The practice is audited by Practitioners Services Division under Payment Verification processes which assess that payments made to practices are correct.  PSD is responsible for providing assurance to NHS boards that the payments made on their behalf to GP practices are accurate and valid.  The work conducted under Payment Verification includes patient registration checks, documentary checks, trend analysis, and practice visits.

General practitioners have a duty of care to their patients and are registered with the General Medical Council and follow the standards and good medical practice guidelines laid down by the GMC, including the requirements set out in the GMC guidance Duties of a Doctor (http://www.gmc-uk.org/guidance/good_medical_practice/duties_of_a_doctor.asp ).